Flash mob study on COVID-19
Project overview
The results of the study were presented at DEGAM 2021, discussed at a research practice meeting, published in the Zeitschrift für Allgemeinmedizin and won second place in the DESAM-ForNet Research Award 2022 in the category "Everyday practice in times of COVID-19".
Background to the study
In the course of the COVID-19 pandemic, GPs and their medical assistants (MFAs) are reporting not only a high level of telephone use, but also the associated high communicative and psychological stress caused by patients seeking advice or often demanding patients. Little is known about the actual extent and the communicative and medical dimensions of this counselling function.
The aim of this study was therefore to record how often GP practices are contacted by telephone on an average day with questions about COVID-19, which counselling occasions are discussed and how stressful this is actually perceived by medical assistants.
The results on the frequency and workload of GP practices during the pandemic can help to develop targeted strategies to relieve the burden.
Further information
- Duration: The study was conducted as a so-called flash mob study. This means that the survey took place in parallel in many practices over a short period of time. It was conducted on the morning of 28 April 2021.
- Responsible: Institute of General Practice and Primary Care (iamag)
- Further information can be found on the study homepage (www.flashmobstudie.de)
Project management:
Michaela Maas
Study assistance
Faculty of Health (School of Medicine) | Chair of General Medicine I and Interprofessional Care
Alfred-Herrhausen-Straße 50
58455 Witten
Room number: 2.037